FAQ

1. WHAT FABRICS DO YOU HAVE?

We carry most of fabrics such as cotton, denim, Georgette, lace, leather and many others. We offer fabric sourcing as part of our service and We gladly show you our fabric swatches depending on your budget and designs. 

 

2. HOW DO I SELECT MY FABRICS

Once you have selected your fabric reference for each design, our sourcing team will take 2-3 days to source for suitable fabric options and send them to you for your selection before we start on the sample in your selected fabrics.

 

3. RETURN OF PRE PRODUCTION SAMPLES

We require all approved samples to be sent back to our factory as the working and approved reference before we start production.

The cost of shipping the samples will be borne by the customers.

 

4. SAMPLE REFUND POLICY

Sample fees can only be refunded in full if more than 200 pieces of the sampled design in the sampled color is ordered.  

There is no refund for print, dye, embroidery unless more than 200 pieces of the sampled design in the sampled color is ordered.

 

5. MODE OF PAYMENT

We accept payment via cash, bank transfer or Paypal. For payment by Paypal, there will be an additional 4% surcharge for Paypal fees.

 

6. SHIPPING OPTIONS

We provide both air and sea freight services via our various shipping partners. However as sea freight is charged on a CBM (cubic meter) basis, it might be advisable to use air freight for quantities smaller than 3000 units as it more cost and time efficient.

Custom taxes and duties might be charged on shipments going to your destination and into China. Please note that the customer will be required to bear for the cost of these taxes and duties.

 

7. EXPORT CLEARANCE

All shipments handled by Hana Lulu Apparel will have their export permits and custom documentation done and these charges are included in the shipping charges.

If you wish to make your own shipping arrangements, please note that Hana Lulu Apparel will base the order on a FOB (Free on board) basis and Hana Lulu Apparel shall not be responsible for the export clearance of the goods to your destination.

 

8. INSURANCE

For shipping, we do not buy insurance by default. For instances where shipments are missing or are stuck in your destination country customs, Hana Lulu Apparel is not liable for any losses after the goods have been handed over to the shipper. Please kindly arrange for purchase of insurance based on your cargo invoice value to insure your goods against such force majeure occurrences.

© Hana Lulu Apparel Inc. All Rights Reserved. 

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