How It Work
Manufacturing custom apparel — especially as a start-up clothing brand — is an involved process. There are many considerations and many questions you may have. Our Frequently Asked Questions (FAQ) can answer some basic and essential questions regarding custom apparel manufacturing.
Apparel Manufacturing: Order Basics
What is your minimum order for your apparel manufacturing services?
Apparel manufacturing service minimums depend on what you are ordering.
How do discounts work?
Hana Lulu Apparel offers quantity discounts. That is — the more total garments you order, the less each individual garments will cost. If you are trying to order only 50 shirts, try increasing your quantity of shirts to 100, 250, or even 5,000. See the difference in price and price per piece!
Can I order a sample before ordering?
Hana Lulu Apparel will produce a sample free of charge with any production order. However: free pre-production samples cannot be created until we have received the production order deposit.
If you would like a sample before putting in a production order, we can accommodate that request — but will have to charge for the sample.
While we can technically produce a finished sample for any garment, the cost of a sample can be prohibitively expensive in small orders. In small run orders, it is simply not cost effective to request a sample. If you want a sample no matter what, please be aware of the cost.
General sampling costs can be found on our Cut and Sew Sampling and Production page.
Apparel and Garments
Is your blank apparel catalog all you have?
The website does not list our complete selection of customizable apparel products. Hana Lulu Apparel has partnered with several blank apparel suppliers – we have access to thousands of products. If you do not see what you want, please let us know.
Can I bring my own garments to Stylus for embroidery, screen printing, or other services?
Yes. However, please discuss Bring Your Own (BYO) with us first. There may be a conflict between your desired apparel style and your desired service (e.g., you cannot bring us a non-polyester t-shirt for dye-sublimation printing).
Artwork, Color, and Logos
Can you do precise color matching?
Precise color matching depends on the services you need. We can mix Pantone colors for inks in screen printing and dyes in sublimation. As for embroidery, since there is no way for us to “mix” threads, we are limited to the stock color selection provided by our thread suppliers.
What if I don’t have a design, artwork, or logo?
We do not offer artwork creation or artwork design services. We are not an artwork studio and we do not specialize in the creation of such artwork. For the best possible results, we strongly recommend pursuing someone with a specialty in art, design, and logo creation.
What if my artwork, design, or logo is not in production-ready format?
We do offer artwork conversion: that is, if your artwork or logo is not in digitized, production-ready format, we can convert the logo from non-standard format into standard production formats (e.g., DST for embroidery or vector-based logo for screen printing).
When you digitize my artwork or logo, who owns the digitized file?
Hana Lulu Apparel retains copies to all files we have digitized. If you require your digitized artwork files, we will absolutely deliver them to you. Please let us know if you need your artwork files.
Custom Apparel Manufacturing Quote Process
Do you send proofs prior to apparel production?
You will always receive a proof of your order before it is put into production. We do not print, sublimate, embroider, or otherwise create anything without your express, written approval.
Please review your proofs carefully. Look over all the information listed within the proof, review the images carefully, and request changes with anything you are not happy with.
If you need changes made to your items, please let us know upon receipt of your proof. We cannot be held responsible for mistakes and errors that occur if you have approved production without carefully reviewing your proof information.
If you do not need changes to your proof, please reply to the e-mail and let us know you approve your proof for production. Remember, we cannot move forward with production until we have received written approval of a proof.
How long does it take to get back to me regarding a quote or other contact?
Simple services such as screen printing, embroidery labels are usually with in 24 hours (excluding weekends, holidays, and other closures). More complex inquiries like cut and sew manufacturing or dye-sublimation printing can take up to three days.
Apparel Manufacturing Order Timing
How long does it typically take to complete an order?
Order turnaround is impossible to precisely estimate without the details of a given project: turnaround times can depend on the services rendered and the complexity of the order. Standard screen printing and embroidery orders are 2 weeks; sublimation printing on blank garments are also 2 weeks. Anything cut and sew is 3-6 weeks. Also remember that shipping times are not included in the turnaround estimate for your order.
When does the clock start for my order turnaround time?
Your order turnaround time begins when payment has been processed. Please take this into consideration when calculating your in-hands date.
Here’s an example — let’s say you contact Hana Lulu Apparel on the 1st of January for screenprinted garments. You need your garments on the 15th of January for an event. On the 1st of January, you begin the ordering process, and you let everyone know you need your goods on the 15th of January. After the order is initialized, however, you do not make a payment immediately — you wait until the 6th of January to make your payment. Unfortunately, at this point, we will need to either charge a rush fee, or we must deliver your goods with the standard two week turnaround for the 20th of January.
This is, again, because we do not begin processing your order until after you have submitted a payment.
How can I make sure my order is not delayed?
Please make sure you are absolutely ready to order.
Please make sure all the information you submit is correct and complete, especially payment information.
Please be ready to respond to Hana Lulu Apparel with any change requests, and approvals. We will contact you through the process of ordering custom apparel. Failure on your part to reply with approvals or change requests will result in a delay of your order: again, we will not print, sublimate, embroider, or create anything without your express, written approval.